Event details
From artwork approvals to real-time order tracking — discover how simpler processes drive stronger customer relationships.
Why You Should Attend:
Running a print business means juggling customer expectations, tight turnarounds, and complex approval workflows — often all at once. Removing friction from the ordering experience doesn't just make life easier for your customers, it makes your operation more efficient too.
In this webinar, you'll discover how giving customers the flexibility to place orders on their own schedule reduces bottleneck pressures on your team; how structured artwork approval processes can eliminate the back-and-forth that delays jobs and frustrates both sides; and how empowering customers with instant access to their order status and history builds the kind of trust that keeps them coming back.
Whether you're looking to modernise your customer journey or simply reduce the volume of "where's my order?" calls, this session will give you practical, actionable insights to transform the way you and your customers work together.
In this webinar, you'll learn how to:
- Enable customers to place orders 24/7, reducing pressure on your team during busy periods
- Implement clear, structured artwork approval workflows that cut down costly delays and miscommunication
- Give customers instant visibility into their order status and history, building confidence and trust
- Reduce repetitive enquiries by empowering customers with self-service tools
- Strengthen customer relationships through better communication and process transparency
Presenters
Michal Lodej
Editor
Digital Labels & Packaging
Michal can cater to audiences through a number of different media including magazines, Podcasts, video and live events.
In his current role, he leads the editorial output of Digital Labels & Packaging in print, digital and live events as well as leading the Digital Labels & Packaging Member Group, a collaborative community of leaders in the digital print for the labels and packaging sector.
Zach Handzlik
AI Product Manager
Amtech Software
With over a decade of experience in ERP software, Zach has moved through roles spanning software development, release management, and program management before focusing on product strategy. He specialises in translating complex customer needs into practical software, with particular depth in ERP integrations, customer portals, and AI-powered automation.
In his current role, Zach works directly with label and packaging manufacturers to identify where technology can reduce friction in day-to-day operations and help them serve their own customers more effectively. His work connects customer research, cross-functional collaboration, and hands-on delivery across the full product lifecycle